Answering & Dispatching
Your AI receptionist that answers calls, emails, and texts — and dispatches the right tech for the job.
Genius Answering
Jessica turns your missed calls into 30% more cash.
Your AI receptionist that answers calls, emails and texts before competitors do.
Cover every communications channel
Answer calls, emails, and texts
Genius AI Answering can answer clients, no matter if they call, email, or text. She acts as a full dispatcher, guarding all your lines of communication so that your customers get an accurate respond, fast.
Understands your business
It’s like hiring yourself as a dispatcher
Since Jessica is built into Workiz, she already knows your availability, client history, services, and service areas. This lets her book jobs faster than a human, without errors. It takes Jessica only 2 minutes to book a job, on average.
put scheduling on autopilot
Save time by letting clients pick a time
Jessica lets your clients schedule and reschedule service work on their own, within the policies you set. This saves your team up to 20% of their manual effort.
Control everything
Customize Jessica to your business needs
Dozens of easy to use customizations let you make Jessica your own. Change her name, voice, the information she collects, the policies she follows, and a lot more.
money matters
Make your ads more profitable
Missing calls while you’re running Google or Facebook ads is like burning money for no reason. Improve your CPL and ROI by answering every call professionally and accurately.
full oversight
Records & transcripts of every call or message
Enjoy total transparency. Read through messages or call summaries to see the most important info quickly. Or, listen to the entire recorded call if you like.
For Spanish, press 2
"Atienda a sus clientes en su idioma nativo"
Your Spanish-speaking clients will love how Jessica can converse in their native tongue. Just press 2 at any point during the call! This boosts trust, comfort, and the chances you’ll close the job.
filter emergency calls
Take your calls, and your dinner too
Running a service business can make you feel like you have no private life. Jessica solves this by taking after-hours calls and messages so you’re left alone if it’s not an emergency.
Advanced AI model
Trained on tens of millions of calls
Jessica’s AI model is trained on tens of millions of calls to field service businesses. She understands customer needs, the questions to ask on behalf of your techs, and how to deliver great service.
Smart tools for smarter workflows
Customize Workiz to grow your business. Schedule jobs, dispatch, invoice and get paid all in one place.
Genius Marketing
Email, SMS, and reputation management in one place. Turn the client data you already have into your next batch of jobs.
Genius Phone
Calls, texts, and AI-powered insights — all from one place.
Scheduling
Smart scheduling and dispatching that keeps your team booked and your day running on time.
Invoicing
Professional invoices in a single click. Get paid faster, with less back and forth.
Automations
Automated responses to leads, jobs, estimates, and reviews — boosting productivity by 40%.
Testimonials
What our clients say
Workiz helps you gather all this information in a very easy and professional way.
Robert
CEO, HR Locksmith 24/7
We use it all day. Everyday. It's incredible.
Shawn Fago
CEO, Noble Locksmith
I always recommend Workiz. It's incredible and has doubled our bookings and sales.
Christian Fowler
Co-founder, Junk Doctors
I've yet to see anything better than Workiz. You have all you need to make wise business decisions.
Lee Godbold
Founder, Junk Doctors, Junk Removal Authority
Best bang for your buck field service management software! No more pen and paper.
Andrew Knicley
HVAC company owner, All-Air Systems
Since we started with Workiz, my company has grown 3 times in revenue every year.
Yuriy Dyomkin
Owner, Garage Door Ninja
Workiz makes booking our appointments super easy.
Theodore Proia
Owner, JDog Junk Removal & Hauling, Elkridge, MD
Our scheduling has improved and retention rates on jobs have increased by 10%
Tega
Owner of Removerz
We've seen a massive growth with Workiz
Jerry Flanagan
CEO and co-founder of JDog
Workiz is significantly impactful for my franchise business
Thomas Scott
Founder & CEO, Home Run Franchises
Workiz makes my business run a lot smoother!
James Thornton
Owner of Cupid disposal
Workiz completely automated my business, making management easier and more efficient than ever!
Omer
Owner of Best Pro Services
Workiz makes my life a lot easier!
Chris Heenan
Owner of AvaAir Heating and cooling
The only thing I use for my business is Workiz
Titus Zeigler
Owner of Haul Away Junk Removal
Workiz is the core of my business
Roi Tapiaro
Owner of Must Air USA
My whole business is all in one place
Mitch Harrison
Founder, CEO of Junk Masters
Workiz is the best system out there
Shane Miller
Marketing specialist at Junk Removal Authority
Workiz saved our company 20 hours a week!
Melissa Carvajal Perez
Operations manager, Carvajal AC
Workiz continuously improves their product, making it easy for us to recommend and benefit from the partnership.
Matt Merry
Operations, Junk Removal Authority
Workiz helped us generate unexpected, extra income.
Matthew Vick
Owner, Sonoma Strong Hauling & Junk Removal
It has been the best platform that I have used in 25 years in being in business.
Dan Johnson
CEO, Einstein Pros
The payment process is very seamless and all integrated into one.
John-Michael Williams
Owner, AC Panda Mechanical Contractors
I've used over 10 CRMs and Workiz is the #1 tool in my toolkit
Ben Bergloff
Owner of Epic Exterior Services
We chose Workiz because the UI is simple & easy to learn.
Kristen Zinzi
Administrator at County Comfort Home Solutions
With Workiz I was able to expand my small business into multiple locations & over 100 employees.
Jacob Szender
CEO of Sure Lock & Key
Workiz’s support delivers prompt, effective solutions, making it exceptional.
Antonia Vicens
Owner of JDog Junk Removal, GA
Workiz streamlined processes, automating tasks and updates.
Rayah Gilliland
Director of Administration Tulsa Christian Bros Painting
Workiz streamlined our business with digital estimates, invoices, and phone integration.
Olga White
Manager at Instafix Appliance Repair
Workiz simplified our business with automation, boosting growth.
Miguel Contreras
Owner and CEO at Bros Pro Hauling
Workiz is a game changer, keeping our company organized and everyone in constant contact.
Brian McLemore
Owner of Next Level Renovations
With Workiz, our team feels like we're always working in one office, no matter where we are.
Jenny Will
Sales manager at Junk Out Now
Workiz has been our secret weapon for scaling effortlessly.
Andrew Warkentine
Owner of Top Dawg Junk Removal
Workiz transformed our business with streamlined scheduling, payments, and communication.
Yedil Rakhmet
Owner of Bumsi Junk Removal
Workiz is fantastic! It manages scheduling, job creation, and leads, keeping our technicians informed and customers happy.
Kristine Taylor
Air Flows Chicago
I switched to Workiz from Service Titan in summer 2023 and have loved it ever since.
Jed Green
Co-owner of NexLvl Services
Workiz simplified scheduling and billing, boosting our efficiency.
Brian Harding
Élecproménager
Workiz integrates everything, from communication to payments, and has been our go-to for over four years.
Trevoy Dunn
Dedicated Mold Specialists
I used to run my business on paper, but Workiz lets me track all my jobs in one place digitally.
Ron Dahari
CEO at Superior Garage Door
We are getting so many 5-star reviews and more business!
Mike Bryant
CEO at Plumbing 365
Workiz has saved me thousands and thousands of hours in time
Wayne Winton
Owner Tri County Locksmith Service
Workiz transformed my business—saving time on scheduling, invoicing, and hiring.
Mike Landry
Owner, Landry Services LLC
Workiz helps me get paid faster—instant invoices, easier growth!
Don Taylor
Sales Manager Woodson & Bozeman Memphis
Jessica is phenomenal - she gets the client before the next guy would’ve, instead of losing them to voicemail.
Nick Tellie
We Love Junk
It's so easy to add jobs, send invoices and get paid all in one place
Elisha Robinson
Bob’s Plumbing, Heating & A/C LLC
Genius Answering transformed how we handle calls and book jobs!
George Galanis
Director of Operations at Air Flows Air Duct Services
Workiz keeps our business running smoothly—it's a game-changer!
Bill McHugh
McHugh Junk Removal
Workiz makes my HVAC business more efficient and profitable
Muneeb Chaudhry
Owner at HVAC Worx LLC
Workiz gives us everything we need to run our business seamlessly.
Hector Perez
Fidelis Repairs
Workiz makes running a business seamless—no more paperwork, easy payments, and automated customer follow-ups!
Brian Orchard
Owner at Everett Air
Since using Workiz, we’ve been able to take on more jobs, stay organized, and keep our customers happier than ever.
Filipe Souza
Owner at SmarTech Solutions
Workiz made our operations faster, smoother, and boosted customer satisfaction.
Gus Velasco
COIT Cleaning & Restoration
With Workiz, our growth skyrocketed over 300% — everything’s faster and easier now.
Rafael Roa
Appliances USA Pro
Workiz keeps our business running smooth—faster estimates, happy customers, and techs who get more done.
Dan and Wyatt Johnson
Einstein Pros
Workiz keeps our team efficient, organized, and ready to grow without anything slipping through the cracks.
Mike Gidich
Owner at Honey Dudes Handyman
Workiz is powerful yet simple—helping us save time, win more jobs, and stand out from the competition.
Keating Kuhn
Gold Eagle Services
Workiz helps us ensure our customers get a great experience from the first call to the final invoice.
Lior Mizrahi
Same Day Garage Door Services & Repair
This is more than just a user-friendly work management app, it's a simple, customizable solution for all your HVAC business needs.
Dan Kadosh
co-founder Workiz
Workiz helps you gather all this information in a very easy and professional way.
Robert
CEO, HR Locksmith 24/7
We use it all day. Everyday. It's incredible.
Shawn Fago
CEO, Noble Locksmith
I always recommend Workiz. It's incredible and has doubled our bookings and sales.
Christian Fowler
Co-founder, Junk Doctors
I've yet to see anything better than Workiz. You have all you need to make wise business decisions.
Lee Godbold
Founder, Junk Doctors, Junk Removal Authority
Best bang for your buck field service management software! No more pen and paper.
Andrew Knicley
HVAC company owner, All-Air Systems
Since we started with Workiz, my company has grown 3 times in revenue every year.
Yuriy Dyomkin
Owner, Garage Door Ninja
Workiz makes booking our appointments super easy.
Theodore Proia
Owner, JDog Junk Removal & Hauling, Elkridge, MD
Our scheduling has improved and retention rates on jobs have increased by 10%
Tega
Owner of Removerz
We've seen a massive growth with Workiz
Jerry Flanagan
CEO and co-founder of JDog
Workiz is significantly impactful for my franchise business
Thomas Scott
Founder & CEO, Home Run Franchises
Workiz makes my business run a lot smoother!
James Thornton
Owner of Cupid disposal
Workiz completely automated my business, making management easier and more efficient than ever!
Omer
Owner of Best Pro Services
Workiz makes my life a lot easier!
Chris Heenan
Owner of AvaAir Heating and cooling
The only thing I use for my business is Workiz
Titus Zeigler
Owner of Haul Away Junk Removal
Workiz is the core of my business
Roi Tapiaro
Owner of Must Air USA
My whole business is all in one place
Mitch Harrison
Founder, CEO of Junk Masters
Workiz is the best system out there
Shane Miller
Marketing specialist at Junk Removal Authority
Workiz saved our company 20 hours a week!
Melissa Carvajal Perez
Operations manager, Carvajal AC
Workiz continuously improves their product, making it easy for us to recommend and benefit from the partnership.
Matt Merry
Operations, Junk Removal Authority
Workiz helped us generate unexpected, extra income.
Matthew Vick
Owner, Sonoma Strong Hauling & Junk Removal
It has been the best platform that I have used in 25 years in being in business.
Dan Johnson
CEO, Einstein Pros
The payment process is very seamless and all integrated into one.
John-Michael Williams
Owner, AC Panda Mechanical Contractors
I've used over 10 CRMs and Workiz is the #1 tool in my toolkit
Ben Bergloff
Owner of Epic Exterior Services
We chose Workiz because the UI is simple & easy to learn.
Kristen Zinzi
Administrator at County Comfort Home Solutions
With Workiz I was able to expand my small business into multiple locations & over 100 employees.
Jacob Szender
CEO of Sure Lock & Key
Workiz’s support delivers prompt, effective solutions, making it exceptional.
Antonia Vicens
Owner of JDog Junk Removal, GA
Workiz streamlined processes, automating tasks and updates.
Rayah Gilliland
Director of Administration Tulsa Christian Bros Painting
Workiz streamlined our business with digital estimates, invoices, and phone integration.
Olga White
Manager at Instafix Appliance Repair
Workiz simplified our business with automation, boosting growth.
Miguel Contreras
Owner and CEO at Bros Pro Hauling
Workiz is a game changer, keeping our company organized and everyone in constant contact.
Brian McLemore
Owner of Next Level Renovations
With Workiz, our team feels like we're always working in one office, no matter where we are.
Jenny Will
Sales manager at Junk Out Now
Workiz has been our secret weapon for scaling effortlessly.
Andrew Warkentine
Owner of Top Dawg Junk Removal
Workiz transformed our business with streamlined scheduling, payments, and communication.
Yedil Rakhmet
Owner of Bumsi Junk Removal
Workiz is fantastic! It manages scheduling, job creation, and leads, keeping our technicians informed and customers happy.
Kristine Taylor
Air Flows Chicago
I switched to Workiz from Service Titan in summer 2023 and have loved it ever since.
Jed Green
Co-owner of NexLvl Services
Workiz simplified scheduling and billing, boosting our efficiency.
Brian Harding
Élecproménager
Workiz integrates everything, from communication to payments, and has been our go-to for over four years.
Trevoy Dunn
Dedicated Mold Specialists
I used to run my business on paper, but Workiz lets me track all my jobs in one place digitally.
Ron Dahari
CEO at Superior Garage Door
We are getting so many 5-star reviews and more business!
Mike Bryant
CEO at Plumbing 365
Workiz has saved me thousands and thousands of hours in time
Wayne Winton
Owner Tri County Locksmith Service
Workiz transformed my business—saving time on scheduling, invoicing, and hiring.
Mike Landry
Owner, Landry Services LLC
Workiz helps me get paid faster—instant invoices, easier growth!
Don Taylor
Sales Manager Woodson & Bozeman Memphis
Jessica is phenomenal - she gets the client before the next guy would’ve, instead of losing them to voicemail.
Nick Tellie
We Love Junk
It's so easy to add jobs, send invoices and get paid all in one place
Elisha Robinson
Bob’s Plumbing, Heating & A/C LLC
Genius Answering transformed how we handle calls and book jobs!
George Galanis
Director of Operations at Air Flows Air Duct Services
Workiz keeps our business running smoothly—it's a game-changer!
Bill McHugh
McHugh Junk Removal
Workiz makes my HVAC business more efficient and profitable
Muneeb Chaudhry
Owner at HVAC Worx LLC
Workiz gives us everything we need to run our business seamlessly.
Hector Perez
Fidelis Repairs
Workiz makes running a business seamless—no more paperwork, easy payments, and automated customer follow-ups!
Brian Orchard
Owner at Everett Air
Since using Workiz, we’ve been able to take on more jobs, stay organized, and keep our customers happier than ever.
Filipe Souza
Owner at SmarTech Solutions
Workiz made our operations faster, smoother, and boosted customer satisfaction.
Gus Velasco
COIT Cleaning & Restoration
With Workiz, our growth skyrocketed over 300% — everything’s faster and easier now.
Rafael Roa
Appliances USA Pro
Workiz keeps our business running smooth—faster estimates, happy customers, and techs who get more done.
Dan and Wyatt Johnson
Einstein Pros
Workiz keeps our team efficient, organized, and ready to grow without anything slipping through the cracks.
Mike Gidich
Owner at Honey Dudes Handyman
Workiz is powerful yet simple—helping us save time, win more jobs, and stand out from the competition.
Keating Kuhn
Gold Eagle Services
Workiz helps us ensure our customers get a great experience from the first call to the final invoice.
Lior Mizrahi
Same Day Garage Door Services & Repair
This is more than just a user-friendly work management app, it's a simple, customizable solution for all your HVAC business needs.
Dan Kadosh
co-founder Workiz
Frequently asked questions
Let us know if you have any other questions, our team is always happy to help!
Jessica has robust dispatching capabilities. She can: Answer calls and have live conversations with clients. Identify known callers by name. Reply to emails and SMSs. See the full client history and notes. Book jobs right into your Workiz account. Allow clients to reschedule upcoming jobs. Ask questions (eg. do you have an elevator). Answer questions about your services & pricing. Write tags and notes into Workiz jobs. Take messages for a human. Transcriber her calls and offer call summaries. She can do a lot! And she can do it in both English and Spanish!
Yes, of course. There is a settings configuration page where you can state the policies, rules, and functions that you want Jessica to keep to. Some of the settings you can customize are: Her name, voice & tone The greeting message she answers the phone with The tasks she can perform (eg. book a new job, take a message, reschedule service, etc) The default service windows and required prior notice Which languages she may serve clients in (English, Spanish, or both) Any custom questions you want her to ask (eg. do you have an elevator) Any specific ways you want her to answer questions (eg. if caller asks about pricing, say we offer free on-site estimates) You can also customize the way she answers the phone so that it perfectly fits your brand voice.
Genius Answering is a tool developed by Workiz, for Workiz. It’s fully integrated into your Workiz account, and therefore, has way more Workiz account-related functionality than any other tool will. We trained Jessica on tens of millions of service company calls and messages, making her the most specialized and accurate AI for field service businesses in the world.
No. Not at all! It takes less than 5 clicks to add Genius Answering to your call flows. No technical skills required.
Nope! Jessica is already trained based off of your Workiz account activity, the services you offer, and the customized settings page. There is nothing else you need to do.
You can have her follow any rules you want! For example, you can ask her to answer only after-hours calls, or any missed call. You can even get more granular; for example, asking her to only answer calls from certain ad sources.
Jessica does a great job. She consistently books thousands of dollars of new business every month for customers. How she compares to a human depends on the human you’re comparing her to. Keep in mind that AI is improving at a rapid rate. At this time, Jessica does a better job than external after-hours call centers. External call centers know little about your business, can hardly answer any questions, and can’t book in jobs for you. They are little more than a human voicemail. Jessica, on the other hand, can do all of those things, and therefore can generate much more business for you. That said, a dedicated internal dispatcher can offer richer human interactions, but at a steep cost. Are you ready to employ dedicated full-time dispatchers for after-hours, weekend, and overflow calls? That’s where Jessica shines.
Yes. You can fully customize when Jessica answers anything, including emails and SMSs. For example, you can have her respond to emails only if your dispatch team didn’t reply within 30 minutes. Or only reply if it’s after hours. You have full control.
Yes! I can handle unlimited simultaneous calls, no matter how many.
They stay on and help you expand! Rather than wasting their time on tasks that a computer can do, your staff can help you with all sorts of marketing and growth related tasks. Jessica simply brings a new level of efficiency to your business.
We’ve done deep analysis on this, and the answer is yes. Customers don’t mind speaking with computers as long as they get fast and effective communication.