Automate dispatching
Let clients schedule or reschedule on their own with smart dispatching that knows your tech skills and live availability.
Genius Answering
Make 30% more by answering & dispatching with AI
Other AIs answer phones. Your embedded AI dispatches the right tech 24/7, working every lead on calls, texts, and email.
Answer calls & inbox messages
Answer instantly, no matter if leads call, email, text, submit a webform, or come from a lead source.
Meet your custom needs
Give that personal touch by knowing everything about a client. From their name, to their job history, and address.
Greet your clients by name
Set the policies, collect the info, and follow the playbooks important to your business.
Analyze every call
Enjoy total transparency. Listen to the calls or read through the summaries to see the most important info quickly.
Clients don't wait for you to get back to them. They just move on.
Genius Answering replies instantly - so there's nothing to wait for. It can:
Let clients schedule or reschedule on their own with smart dispatching that knows your tech skills and live availability.
Embedded into your CRM & dispatching system
Already trained on your business
Book, reschedule, or cancel jobs
Follow your business policies
Answer calls, emails, SMSs, lead sources, and website contact forms 24/7
Answer questions about your business, services, or pricing
Collects the information your techs will need to know
Live transfer calls you your team when needed
Ask custom questions, and set custom answers to client questions
Set custom greeting messages
Pick the voice you want
Speak with clients in English, Spanish, or French
Are all AI answering systems the same?
Not even close.
Genius Answering
Knows your clients by name
Recognizes your client by name and references their past job history and notes.
Knows your business
Answers the questions clients have, in line with your services, pricing, policies, and live calendar.
Dispatches the right tech
Sends in the tech best suited for the job, and lets clients reschedule on their own if their plans change.
Plugin systems
Treats everyone as a stranger
Doesn't know anything about your client's past history with you.
Runs on a prompt
Works off the prompts you give, with very little knowledge about how you actually run.
Books a slot, at best
Books jobs, but can't dispatch a tech or help clients reschedule appointments without your team's help.
Hear Genius Answering in action
The biggest value is really being able to pinpoint the revenue generated from a campaign. I didn’t get that with Mailchimp.
Liz Ramirez
Marketing Manager, Gold Eagle Services
Workiz helps you gather all this information in a very easy and professional way.
Robert
CEO, HR Locksmith 24/7
We use it all day. Everyday. It's incredible.
Shawn Fago
CEO, Noble Locksmith
I always recommend Workiz. It's incredible and has doubled our bookings and sales.
Christian Fowler
Co-founder, Junk Doctors
I've yet to see anything better than Workiz. You have all you need to make wise business decisions.
Lee Godbold
Founder, Junk Doctors, Junk Removal Authority
Best bang for your buck field service management software! No more pen and paper.
Andrew Knicley
HVAC company owner, All-Air Systems
Since we started with Workiz, my company has grown 3 times in revenue every year.
Yuriy Dyomkin
Owner, Garage Door Ninja
Workiz makes booking our appointments super easy.
Theodore Proia
Owner, JDog Junk Removal & Hauling, Elkridge, MD
Our scheduling has improved and retention rates on jobs have increased by 10%
Tega
Owner of Removerz
We've seen a massive growth with Workiz
Jerry Flanagan
CEO and co-founder of JDog
Workiz is significantly impactful for my franchise business
Thomas Scott
Founder & CEO, Home Run Franchises
Workiz makes my business run a lot smoother!
James Thornton
Owner of Cupid disposal
Workiz completely automated my business, making management easier and more efficient than ever!
Omer
Owner of Best Pro Services
Workiz makes my life a lot easier!
Chris Heenan
Owner of AvaAir Heating and cooling
The only thing I use for my business is Workiz
Titus Zeigler
Owner of Haul Away Junk Removal
Workiz is the core of my business
Roi Tapiaro
Owner of Must Air USA
My whole business is all in one place
Mitch Harrison
Founder, CEO of Junk Masters
Workiz is the best system out there
Shane Miller
Marketing specialist at Junk Removal Authority
Workiz saved our company 20 hours a week!
Melissa Carvajal Perez
Operations manager, Carvajal AC
Workiz continuously improves their product, making it easy for us to recommend and benefit from the partnership.
Matt Merry
Operations, Junk Removal Authority
Workiz helped us generate unexpected, extra income.
Matthew Vick
Owner, Sonoma Strong Hauling & Junk Removal
It has been the best platform that I have used in 25 years in being in business.
Dan Johnson
CEO, Einstein Pros
The payment process is very seamless and all integrated into one.
John-Michael Williams
Owner, AC Panda Mechanical Contractors
I've used over 10 CRMs and Workiz is the #1 tool in my toolkit
Ben Bergloff
Owner of Epic Exterior Services
We chose Workiz because the UI is simple & easy to learn.
Kristen Zinzi
Administrator at County Comfort Home Solutions
With Workiz I was able to expand my small business into multiple locations & over 100 employees.
Jacob Szender
CEO of Sure Lock & Key
Workiz’s support delivers prompt, effective solutions, making it exceptional.
Antonia Vicens
Owner of JDog Junk Removal, GA
Workiz streamlined processes, automating tasks and updates.
Rayah Gilliland
Director of Administration Tulsa Christian Bros Painting
Workiz streamlined our business with digital estimates, invoices, and phone integration.
Olga White
Manager at Instafix Appliance Repair
Workiz simplified our business with automation, boosting growth.
Miguel Contreras
Owner and CEO at Bros Pro Hauling
Workiz is a game changer, keeping our company organized and everyone in constant contact.
Brian McLemore
Owner of Next Level Renovations
With Workiz, our team feels like we're always working in one office, no matter where we are.
Jenny Will
Sales manager at Junk Out Now
Workiz has been our secret weapon for scaling effortlessly.
Andrew Warkentine
Owner of Top Dawg Junk Removal
Workiz transformed our business with streamlined scheduling, payments, and communication.
Yedil Rakhmet
Owner of Bumsi Junk Removal
Workiz is fantastic! It manages scheduling, job creation, and leads, keeping our technicians informed and customers happy.
Kristine Taylor
Air Flows Chicago
I switched to Workiz from Service Titan in summer 2023 and have loved it ever since.
Jed Green
Co-owner of NexLvl Services
Workiz simplified scheduling and billing, boosting our efficiency.
Brian Harding
Élecproménager
Workiz integrates everything, from communication to payments, and has been our go-to for over four years.
Trevoy Dunn
Dedicated Mold Specialists
I used to run my business on paper, but Workiz lets me track all my jobs in one place digitally.
Ron Dahari
CEO at Superior Garage Door
We are getting so many 5-star reviews and more business!
Mike Bryant
CEO at Plumbing 365
Workiz has saved me thousands and thousands of hours in time
Wayne Winton
Owner Tri County Locksmith Service
Workiz transformed my business—saving time on scheduling, invoicing, and hiring.
Mike Landry
Owner, Landry Services LLC
Workiz helps me get paid faster—instant invoices, easier growth!
Don Taylor
Sales Manager Woodson & Bozeman Memphis
Jessica is phenomenal - she gets the client before the next guy would’ve, instead of losing them to voicemail.
Nick Tellie
We Love Junk
It's so easy to add jobs, send invoices and get paid all in one place
Elisha Robinson
Bob’s Plumbing, Heating & A/C LLC
Genius Answering transformed how we handle calls and book jobs!
George Galanis
Director of Operations at Air Flows Air Duct Services
Workiz keeps our business running smoothly—it's a game-changer!
Bill McHugh
McHugh Junk Removal
Workiz makes my HVAC business more efficient and profitable
Muneeb Chaudhry
Owner at HVAC Worx LLC
Workiz gives us everything we need to run our business seamlessly.
Hector Perez
Fidelis Repairs
Workiz makes running a business seamless—no more paperwork, easy payments, and automated customer follow-ups!
Brian Orchard
Owner at Everett Air
Since using Workiz, we’ve been able to take on more jobs, stay organized, and keep our customers happier than ever.
Filipe Souza
Owner at SmarTech Solutions
Workiz made our operations faster, smoother, and boosted customer satisfaction.
Gus Velasco
COIT Cleaning & Restoration
With Workiz, our growth skyrocketed over 300% — everything’s faster and easier now.
Rafael Roa
Appliances USA Pro
Workiz keeps our business running smooth—faster estimates, happy customers, and techs who get more done.
Dan and Wyatt Johnson
Einstein Pros
Workiz keeps our team efficient, organized, and ready to grow without anything slipping through the cracks.
Mike Gidich
Owner at Honey Dudes Handyman
Workiz is powerful yet simple—helping us save time, win more jobs, and stand out from the competition.
Keating Kuhn
Gold Eagle Services
Workiz helps us ensure our customers get a great experience from the first call to the final invoice.
Lior Mizrahi
Same Day Garage Door Services & Repair
This is more than just a user-friendly work management app, it's a simple, customizable solution for all your HVAC business needs.
Dan Kadosh
co-founder Workiz
Make more with the business you already built
One portal. One login. Every tool to fill the calendar and keep the trucks moving.
Genius Answering
AI answering instantly handles your calls, emails, and texts. It talks to clients, books jobs, and dispatches the right tech without any human intervention.
Genius Marketing
A built-in marketing suite that uses your live job data in marketing campaigns, and protects your online reputation by flagging bad reviews as soon as they hit.
Genius Phone
An embedded phone system that gives you actionable insights from your calls — like your true job win rate, why leads say no, and how dispatchers can improve.
Scheduling
Smart scheduling and dispatching that keeps your team efficient, optimally routed and running on time.
Invoicing
Professional invoices that let clients pay by credit card, mobile wallet, ACH, cash, check, and consumer financing.
Automations
Automate tasks with ‘when this happens, do that’ rules. For example, ‘When an invoice is due, send client an SMS’.
Frequently asked questions
Genius Answering has robust dispatching capabilities. It can:
Answer calls and have live conversations with clients.
Reply to emails, text messages, webform contact requests, and lead sources.
Live transfer calls to your team (during business hours).
Identify known callers by name.
See your clients’ full history and notes.
Book jobs right into your Workiz account.
Allow clients to reschedule upcoming jobs without bothering your team.
Ask specific questions your techs need to know (eg. do you have an elevator).
Answer questions about your services, pricing, and policies
Trigger automated workflows.
Automatically follow up on unanswered messages.
Write tags and notes into Workiz jobs.
Take messages for a human.
Transcribe calls and generate call summaries.
It can do a lot! And it can do it in both English and Spanish!
Yes, of course.
There is a settings configuration page where you can state the policies, rules, and functions that you want Genius Answering to keep to.
Some of the settings you can customize are:Your dispatcher’s name, voice & tone, and greeting message.
If AI should answer inbox messages or just calls.
Whether the AI should create Leads or Jobs.
The tasks it can perform (eg. book a new job, take a message, reschedule service, etc)
The default service windows and required prior notice.
Which languages you want to serve clients in (English, Spanish)
Any custom questions you want asked ( eg. do you have an elevator)
Any specific ways you want questions answered (eg. if caller asks about pricing, say we offer free on-site estimates)
And we add new customization options all the time.
Genius Answering is a tool developed by Workiz, for Workiz. It’s fully integrated into your Workiz account, and therefore, has way more Workiz account-related functionality than any other tool will. We trained Genius Answering on tens of millions of service business calls and messages, making it the most specialized and accurate AI for field service businesses in the world.
No. Not at all!
It takes less than 5 clicks to add Genius Answering to your call flows. No technical skills required.Nope! Genius Answering is already trained based off of your Workiz account activity, the services you offer, and the customized settings page.
There is nothing else you need to do.You can have the AI follow any rules you want!
For example, you can have it answer only after-hours calls, or any missed call.
You can even get more granular; for example, asking it to only answer calls from certain ad sources.Genius Answering consistently books thousands of dollars of new business for customers each month.
On average, its conversion rate is higher than for human dispatchers thanks to the 24/7 coverage, and on-par with human dispatchers during business hours.
Dedicated internal dispatchers can offer richer human interactions, but at a steep cost. If you want human-level performance without the extra payroll... that’s where Genius Answering shines.Yes. You set with Genius Answering replies. For example, you can have it respond to emails only if your dispatch team didn’t reply within 10 minutes. Or only reply if it’s after hours. You have full control.
Yes! It can handle simultaneous calls.
They stay on and help you expand! Rather than wasting their time on tasks that a computer can do, your staff can help you with all sorts of marketing and growth related tasks. Genius Answering simply brings a new level of efficiency to your business.
We’ve done deep analysis on this, and the answer is yes. 87% of customers don’t mind speaking with computers as long as they get fast and effective communication. Our Live Transfer feature heps those last few customers that insist on speaking with a human get the help they need.