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Equipment tracking

Remember everything about every unit your team ever touched

Snap the label. Log the unit. Every tech arrives knowing exactly what was done and what to do next.

Full service history

Know what was tried before you try again

Every repair, part, and visit is logged so techs are not starting from scratch when they show up. They see what was done last time, what didn't work, and what to try next.

Label scanner

Snap the label, skip the typing

Just point your phone at any label and Workiz pulls the serial number, model, and make automatically. No typing out long numbers, no human error.

Prepare the parts

Reduce return visits by having the right parts on hand

With the exact make, model, and service history of the unit in front of them, your techs leave the shop with the parts they needs, not a van full of maybes.

REPLACEMENT TIMING

Get first dibs at the replacement job

Every unit will go at some point. By tracking equipment history, you're the first to know when repairs stop making sense, making you first in line for the big replacement.

WARRANTY PROTECTION

Warranty disputes end when you have the paper trail

You have the full record to prove what was done and when. When a client says the problem is your fault, or that your past repair failed, the facts will speak for themselves.

Frequently asked questions

  • Workiz’s Equipment Tracking feature is a robust tool within our field service management software that allows you to monitor and manage all installed equipment associated with your jobs, sites, and clients. It lets you record essential details such as serial numbers, warranty information, installation dates, and service history, and exactly installation location, ensuring complete visibility, organization, and control over the equipment you install at a client’s site.

  • You can add equipment to specific jobs. Equipment you assign to a job will automatically also appear on the client’s CRM profile. When doing a new installations, you can add more specific details about the equipment you installed, such as location, serial number, model, make, etc. Those details are added to the job, which gives you information and visibility when you need it quickly. For existing equipment, you can manually log them into the system. Each piece of equipment is linked to a property address, and its history—including installations, services, and removals—is meticulously recorded.

  • Absolutely. Workiz allows you to log services performed on each piece of equipment, linking them to specific jobs. This creates a comprehensive service history, enabling you to monitor performance, schedule maintenance, and provide informed recommendations to clients.

  • Yes. Workiz’s mobile app supports full functionality of the Equipment Tracking feature. Technicians can add, view, and update equipment details directly from the field, ensuring real-time data accuracy and efficient service delivery.

  • Certainly. Workiz allows you to customize equipment entries, ensuring that all relevant information is captured and easily accessible.

  • Yes. Even if you’re servicing equipment not originally installed by your team, Workiz enables you to manually add third-party equipment to client profiles. This ensures a complete service history and facilitates better customer support, so you can better serve the client moving forward.

  • Equipment Tracking seamlessly integrates with Workiz’s scheduling, dispatching, invoicing, and CRM features. For instance, equipment details are accessible during job scheduling, and service history can inform invoicing and client communications, enhancing overall operational efficiency.

Equipment Tracking Software for Contractors